Refund Policy
1. Introduction
This Refund Policy explains when and how we issue refunds for fees paid to TitanBridge for professional services (integrations, automation, and related work). We want you to feel confident working with us. If you run into a qualifying issue with our service delivery as described below, we will refund your full amount paid to TitanBridge for that specific payment or engagement, subject to verification and the terms on this page.
2. Our commitment
Your satisfaction matters. If there is a genuine problem on our side—such as a material failure to deliver what we agreed in writing for your engagement, or we are unable to complete the scoped work after reasonable effort and your good-faith cooperation—we will refund the complete fee you paid us for that engagement (or the relevant invoice line item), in line with Sections 4 and 5. We may first attempt to resolve the issue by fixing the work or adjusting delivery; if that is not reasonable or you prefer a refund for a qualifying case, we will process it as described here.
3. What this policy covers
This policy applies to amounts you paid directly to TitanBridge under a quote, invoice, statement of work, or similar written agreement (including email confirmation of scope and price). It does not cover fees charged by third parties (for example payment processors, telco carriers, or software vendors); those are governed by the respective provider.
4. Eligibility for a full refund
You may be eligible for a full refund of your TitanBridge fee when, after you have reported the issue to us in writing, one or more of the following applies and we confirm it in good faith:
- Material non-delivery or mismatch: We did not deliver the agreed scope of work, or what was delivered materially fails to match the written requirements we agreed for that engagement.
- Inability to complete: We determine that we cannot complete the agreed scope within a reasonable time despite reasonable attempts, and the delay or blockage is not solely due to missing access, delayed responses, or changed requirements on the client side.
- Billing error: You were charged incorrectly (for example duplicate charge or wrong amount) for a TitanBridge invoice.
We may ask for reasonable evidence (for example invoice number, payment confirmation, and a short description of the issue) so we can verify the request quickly.
5. When a full refund may not apply
To keep expectations clear, a full refund is generally not available when:
- You have accepted or approved the deliverables in writing (including email) and later change requirements or strategy.
- The issue is caused primarily by third-party platforms (API outages, policy changes, account suspensions) outside our control, after we have used reasonable efforts to work around them.
- Access, credentials, or information we reasonably need was not provided in a timely way, or scope was expanded without a new agreement.
- A separate signed contract or statement of work explicitly defines different refund or cancellation terms—in that case, those terms control for that engagement.
If only part of an invoice relates to incomplete or disputed work, we may agree a partial refund proportional to the affected portion; otherwise our default for a qualifying case under Section 4 is a full refund of the TitanBridge fee for that engagement.
6. How to request a refund
Email us at contact.titanbridge@gmail.com with:
- Your name and business name (if applicable)
- Invoice or reference number and payment date
- A clear description of the issue and what outcome you prefer (fix vs. refund)
You can also reach us via the contact options on our website. We will acknowledge receipt and outline next steps.
7. Review and timing
We aim to review refund requests within 5–10 business days. If we approve a refund, we will process it as soon as practicable. Depending on your bank or payment provider, settlement to your account may take additional time (often several business days to one billing cycle). If we need more information, we will contact you using the email you provide.
8. Method of refund
Approved refunds are returned to the original payment method where possible. If that is not technically possible (for example the original account is closed), we will work with you on a reasonable alternative.
9. Chargebacks
If you have a concern, please contact us first so we can resolve it quickly. Starting a chargeback or payment dispute without giving us a chance to review may slow down resolution.
10. Changes
We may update this Refund Policy from time to time. The “Last updated” date at the top will change when we do. For payments already made, the version in effect at the time of your payment generally applies unless we notify you otherwise.
11. Contact
Refund questions: contact.titanbridge@gmail.com
Related pages: Terms & Conditions · Privacy Policy